NA World Services has released its service pamphlet, Phoneline Basics. This pamphlet offers guidance to Phoneline/Helpline Committees:
- evaluate resources
- choose a helpline provider
- train volunteers
- coordinate services
This pamphlet is available at the Public Relations page of the NAWS website. Also, it can be purchased at their Web Store. Look for Item 2117.
“A call to an NA phoneline, also known as a helpline, may be someone’s first interaction with Narcotics Anonymous. These calls are vital; a phoneline call can make a major difference in whether or not an addict makes it to an NA meeting. We need to respond to callers in a way that makes them feel like they matter. We can encourage volunteers to bring their experience and their public relations awareness to this important service opportunity.”
– from Phoneline Basics